raja04 Privacy Policy — How We Handle Your Account Data
raja04 collects only the account and transaction data we need to run your wallet, verify your identity and keep your records accurate. This policy explains what we hold, why we hold it, and the steps you can take to review or update it. Access to our platform depends on your local law and eligible regions.
Account data handled with care
Nagad and Bank Transfer transaction records
Your right to review and correct
Support contact always available
POLICY SCOPE DETAILS
What Data We Collect and Why
When you open an account with us, we collect the information needed to confirm your identity and process your transactions. This includes your name, contact details, and payment records linked to methods such as Nagad and Bank Transfer. We do not collect payment credentials beyond what is required to route a deposit or withdrawal request through your chosen channel. We also collect device and session data — browser type, IP address, session timestamps — to detect unusual access patterns and keep your account secure. This data is not sold or shared with third-party marketing services. Where we share data with payment processors or identity verification partners, we do so only under written data-processing agreements that bind those parties to confidentiality obligations consistent with this policy. Cookies and similar tracking files help us remember your session preferences and maintain a stable login state. You can adjust cookie settings in your browser at any time; doing so may affect how certain account pages load. We retain personal data only for as long as your account remains active or as long as applicable record-keeping obligations require. When retention is no longer necessary, we delete or anonymise the data in line with our internal schedule. Any queries about what we hold on your account can be directed to our support team through the published contact routes.
Nagad transaction records
Bank Transfer deposit logs
Session and device data
Identity verification records
Cookie preference data
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies — and Where It Does Not
This policy covers data we process directly through raja04 and its configured account systems. It does not extend to third-party websites linked from our pages or to external payment networks that operate under their own privacy terms. Understanding the boundary helps you know when to look here and when to check the relevant third-party documentation instead.
Account Access
All data processed when you log in, update your profile, or change your account settings falls within this policy. This includes session tokens, login timestamps and any identity fields you submit through our account forms.
Transaction Records
Deposit and withdrawal requests routed through Nagad or Bank Transfer generate records we store on our side. Your payment provider also holds its own records, which are governed by that provider's separate privacy terms rather than this one.
Site Content and Cookies
Game preferences, session cookies and browsing behaviour recorded while you navigate our lobby fall under this policy. We use that data to maintain your session state and to serve the account content relevant to your region.
Third-Party Services
Links to external sites, payment gateways and identity verification services operate under their own policies. We are not responsible for how those parties handle your data once you leave our platform or initiate a transaction on their interface.
ACTIONS YOU CAN TAKE
Your Practical Rights Under This Policy
You have concrete options when it comes to the personal data we hold. You can ask us to confirm what account data we have on file, request a correction if any detail is wrong, and ask us to delete data where retention is no longer necessary under applicable law. These rights are subject to any legal record-keeping obligations we carry — for example, transaction logs linked to Nagad or Bank Transfer deposits may need to be kept for a defined period regardless of a deletion request. To exercise any of these rights, reach out through our published support routes with your account details and a clear description of your request. We will acknowledge receipt and work through the request in a reasonable timeframe. Where a request involves identity verification before we can release or modify data, we will ask for the minimum information needed to confirm the account is yours. Eligibility to exercise specific rights may depend on your local law and the region from which you access our platform.
Review Your Records
You can request a summary of the personal data we hold on your account. Submit the request through the support channel with your registered account email and a brief description of what you want to see.
Correct Account Details
If your name, contact information or any other account field is inaccurate, open the account settings page or contact support. We will update the record and confirm the change once your identity is verified.
Raise a Data Query
Any question about how we use your data — including how Nagad or Bank Transfer transaction data is processed — can be sent to our support team. We aim to respond with a clear, specific answer rather than a form reply.
Request Data Deletion
Where no legal retention obligation applies, you can ask us to delete your account data. We will confirm which records can be removed and explain any that must be kept in line with applicable record-keeping requirements.
REACH OUR PRIVACY TEAM
How to Contact Us About This Policy
If you have a question about this policy, a data request or a concern about how we handle your information, use the contact routes published on our site. We do not publish channels we cannot staff, so the options listed below are the ones that will actually reach us. Eligibility to raise a data request under specific legal frameworks depends on your local law and the region you access from.
Live Chat
Open the live chat widget from any page on the site. This is the fastest way to raise a data or privacy question. Have your registered account email ready when you start the session.
Email Support
Send your data request or policy question to our support email address, which is listed in the Contact section of our site. Include your account email and a clear description of the data concern you want to raise.
Account Help Centre
The Help Centre linked from your account dashboard covers common data and privacy questions in plain language. For requests that need a personal response, the live chat or email routes will connect you directly to our team.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, Security and Retention
Our approach to your account data is built around keeping only what we need, securing it properly, and making it straightforward for you to ask questions or request changes. We do not share your personal data with advertisers. Payment data tied to Nagad or Bank Transfer is processed through agreements that bind our partners to confidentiality obligations. Session data is encrypted in transit and stored with access controls that limit who on our team can view it.
Encrypted Account Sessions
Your login session and account data are transmitted over encrypted connections. Access to stored account records is restricted internally, so only the processes and personnel that need the data for account management can reach it.
Cookie Management
We use session and preference cookies to keep your account state stable across pages. You can manage or clear cookies through your browser settings at any time. Disabling cookies may affect login persistence and page load behaviour.
Data Retention Schedule
We keep your personal and transaction data only as long as your account is active or as required by applicable record-keeping rules. When that period ends, data is deleted or anonymised. Nagad and Bank Transfer records may carry specific retention periods set by financial compliance obligations.
Policy Update Notices
When we make a material change to this policy, we post a notice on the account login page and update the effective date at the top of the policy document. Continuing to use your account after a notified change means you have seen the updated terms.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Our Privacy Policy
These questions cover what we hear most often about data, account access and rights under this policy. If your question is not here, reach out through live chat or email with your account details and we will give you a specific answer.
What personal data does raja04 collect when I open an account?
We collect the details you enter during account registration — name, contact information and any identity fields required for verification. Once you make a transaction via Nagad or Bank Transfer, we also store the record of that transaction. We do not collect payment credentials beyond what the transaction requires.
Does raja04 share my data with third parties?
We share data only with payment processors like Nagad and Bank Transfer, and with identity verification partners, under written confidentiality agreements. We do not sell your data or share it with advertising networks. Third-party payment providers operate under their own privacy terms for the data they hold on their side.
How can I see what data you hold on my account?
Send a data access request through our live chat or support email with your registered account email address. We will confirm what personal data we hold, where it comes from and how it is used. Identity verification may be needed before we release account-level details.
Can I ask you to delete my account data?
Yes, where no legal retention obligation applies. Transaction records tied to Nagad or Bank Transfer deposits may need to be kept for a period set by financial compliance rules even after an account is closed. We will tell you clearly which records can be deleted and which must be retained.
How does raja04 use cookies and can I turn them off?
Cookies keep your login session active and remember your account preferences across pages. You can disable or clear cookies through your browser settings. Turning off session cookies may cause you to be logged out more frequently and may affect how some account pages load.
What should I do if I think my account data has been handled incorrectly?
Contact us immediately through live chat or email and describe the concern with your account email address included. We will look into the issue and respond with a specific explanation. Your rights under this policy depend on your local law and the eligible region from which you access the platform.
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